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Our Policies

Our Policies

Access to your home. We must assess a 50% fee when you don’t leave access to your home the day of service. There’s no exceptions after the first incident.

Cancellations. We will assess a 50% fee if you cancel with less than 24 “business hours” notice.

Payment. Payment is due at the time of service. The third time you fail to provide timely payment, we will request a credit card number to be held for backup payment. If we receive two “insufficient funds” checks in 12 months, we will require a credit card number four backup payment or prepayment three weeks before service.

Tipping is greatly appreciated, but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. Call our office if you wish to add tipping to your credit card payments.

Rate increases: we reserve the right to raise our rates at any time. You will be given advance notice of the price increase.

Getting ready for the cleaning: Don’t clean before we arrive. Leave it to us! But do pick up and tidy up as much as possible so we can focus on more detail and quality for you.

Take the steps necessary to give us access in whatever way we agreed when you book your appointment. 

Secure your pets if you don’t want them around our tech.

Move any expensive, fragile or precious possessions to a safe place that won’t be cleaned, like a spare room or inside of a curio or china cabinet.

Call our office at 9722190400 during business hours Monday – Friday 7:30am until 4pm If you have any questions.

 PRE-CLEANING GUIDELINES

The best setting: The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so tech can work uninterrupted. We recommend that you try to schedule your cleaning on a day when there will be fewer people at home.

Those you love: We do our best to work safely, but we recommend the children are out of the area where we’re cleaning. We may be working with equipment and products that are not safe for them. 

We love your pets, but please secure any pets who may get over anxious or stressed or be a threat. please know that we do not clean up after sick pets or clean up any pet accidents.

Quality control: our quality control system is interactive and dependent upon your feedback and communications to function. We need your input on the overall experience and quality you’re receiving and you can count on us to address any issues you communicate to us. Our employees take great pride in the work they do and want to be informed when you’re disappointed with their service. Please Contact Us to share immediate feedback or email us. Leave it to us to share your comments, carefully and constructively.

PROBLEM – RESOLUTION POLICIES

Breakage or Damage: it is bound to happen. We hate it when it does and we do our best to prevent it. Here is our breakage and damage policies. 

Each incident is reviewed on a case by case basis. 

Please save the broken or damaged item for inspection.

Report the breakage or damage as soon as possible after the cleaning within 30 days of discovery.

Our cleaning techs are the VIPs of our company and we are proud to feature them in our materials

Before we come to clean, please move expensive figurines or glassware, fragile or unstable items to locations we do not clean, or have us skip that area completely if do not wish to accept the risk. 

Sometimes breakage occurs when items are unstable or unsecured pictures, not hung securely, top heavy items with unstable bases, wobbly/tippy objects. We cannot take responsibility for such items. 

We will pay up to $100 per broken or damaged item. Value must be verified for any item over $25. In some cases, we may have the broken or damaged item repaired by a professional restoration company.